Privacy Policy

printpro.com.my

Effective Date: 22 Feb 2025

PrintPro (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia.

1. Information We Collect

• Personal Information: We collect personal information that you voluntarily provide to us when you visit our website, register an account, place an order, subscribe to our newsletter, participate in surveys or promotions, or contact us. This may include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.
• Usage Data: We may collect information about your interactions with our website, such as your IP address, browser type, pages viewed, duration of visit, and other analytical data. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Orders: Process and fulfill orders, including shipping and delivery of products.
• Customer Support: Communicate with you about your orders, respond to inquiries, and provide customer support.
• Marketing and Communications: Send you promotional materials, newsletters, and other communications that you have opted-in to receive. You may opt-out of these communications at any time.
• Website Improvement: Analyze usage data to improve our website’s functionality, content, and user experience.
• Legal Compliance: Comply with legal obligations and assist law enforcement when required.

3. Information Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may engage third-party service providers to assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies). These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal process.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

Under the PDPA, you have the right to:

• Access: Request access to your personal information that we hold.
• Correction: Request correction of any personal information that is inaccurate or incomplete.
• Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal information, where applicable.

To exercise these rights or if you have any questions about our privacy practices, please contact us using the contact information provided below.

6. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means. Your continued use of our website after the changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at: su*****@**********om.my